The CI&A team strives to identify insights and spot trends based on existing tools/data, generate insight for key business projects (“Must Win Battles”) & big-ticket items by running (local) ad-hoc research, and share cross-market learnings.

Commercial Operations leads all human-interface service and sales channels (direct and indirect, excluding Digital and e-Commerce), all commercial operations and commercial capability building, and facilitates our commercial strategy development and prioritization from an enterprise perspective.

The Duty Free organization in Japan is a part of the Global Travel Retail business unit, where the main objective is to offer to travelling Legal Age Nicotine Users the best possible range of Smoke-Free Products portfolio and related consumer experience.

Digital plays a key role in the transformation of our organization towards a Smoke-Free Future. The Digital team is responsible for driving the development and implementation of our digital transformation strategy.

Marketing grows our brands’ equity and share by developing long-term strategies, innovation pipeline, and digitally enhanced product initiatives by leveraging consumer insight and direct engagement.

OCS supports PMJ & PMI business by ensuring high-quality products are provided to the Japan market in the most timely and cost-efficient manner utilizing the expertise and guidance of the Global Operations function. It is called Supply Chain /Logistics in other companies.

In simplest terms, People & Culture is a group responsible for managing the employee life cycle (i.e., recruiting, hiring, onboarding, managing employee experience journey, talent management & development, up to retirement) and administering employee benefits. It is called Human Resources in other companies.

Procurement contributes to delivering cost efficiency and sustainable and innovative values for PMJ to achieve a Smoke-Free Future by collaborating with global and local suppliers in line with PMI guidelines.